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Customer Collections Administrator

Customer Collections Administrator 

Location - Maidstone

Hybrid working options available after the 6 month probation period

Salary - £23,100 plus commission

We are seeking a Customer Collections Administrator to support our client's award-winning department, liaising closely with customers, helping them with their individual financial circumstances

Based in their Maidstone office you will become a strong ambassador for the firm and help bridge the gap between outstanding finances and regular payment plans.

This is a full time role, Monday – Friday with hybrid working options available after the 6 month probation period if required. Although arrangements may vary from role to role, collaboration and team work are essential to the firms ethos, therefore, our client aims for you to spend 60% of your time in the office and 40% working from home.

This is an interesting and demanding role which requires you to speak with customers over the phone for long periods of the day, carrying out a variety of important duties such as:

  • Research and analyse cases in order to decide the best course of action

  • Produce and check outgoing letters and documents

  • Undertake telephone collections

  • Take ownership and responsibility of debt recovery cases

  • Engage with debtors to find constructive solutions

  • Deliver tangible results within agreed time frames

  • Adhere to regulatory requirements to ensure that collections are maximised but within compliant framework

  • Actively contribute to team and routine case review meetings

  • Opportunity on quarterly bonuses depending on performance

This is a great opportunity to join a friendly and hard working team who apply a ‘can do’ approach to their daily work. You may suit this role if you are a proactive self-starter who works well under pressure, who is passionate about customer service over the telephone, learns quickly and can prioritise your workload, taking initiative when required.

We are happy to hear from you if you have the above qualities, whether you have previous experience in a similar environment, are wishing to make a career change perhaps from a retail background or venturing into your first professional job from school, college or university. To be considered for the role you would need to demonstrate minimum academic achievements of at least 5 GCSE’s A* – C (including English and Mathematics), further qualifications are desirable.

Interpersonnel Recruitment is operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion. Interpersonnel is an equal opportunities employer. All our current vacancies are on our website


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