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IT Support Engineer Consultant

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IT Support Engineer Consultant

Location - Fareham

Salary - £35k

1 year FTC

Our client is looking for an IT Support Engineer consultant for 1 year in their Fareham office that will be part of a global team, where they support offices around the globe (UK, Australia, India, Italy, Japan and more). Primarily this position will help the two other team members in the Fareham office.

The core role is to provide 2nd line on-site support to the 1,800 users around the globe (where 220 users are in the Fareham office).

The position will be part of their IT Shared Services (ITSS) organization and will interface with all employees and business units.

This position will provide Service desk support as well as onsite and remote support and assist in project work when required.

Onsite Support:

  • The position will be responsible for onsite IT support for assigned locations working as part of a virtual team to provide customer support, troubleshoot and resolve IT incidents and requests (tickets), and escalate un-resolved tickets and follow up through completion on the tickets.


  • Primary work location is at the Fareham facilities (220 users),

Customer service:

  • The position will be responsible for interfacing directly with the employees who have IT problems. This will be done in person, via phone and various forms of written communication (e.g. email, ticketing system and instant messaging).

Troubleshooting / resolution:

  • The position will be responsible for troubleshooting and resolving all IT “tickets” (i.e. incidents and requests) received from the IT Help Desk. The tickets will be span all areas of IT (e.g. general PC issues, local printer issues, mobile phone requests, system access, application issues, data base issues, server issues, network issues, security issues, virus detection, etc).

Assignment and Escalation:

  • The position will be responsible for escalating IT “tickets” (i.e. incidents and requests) to the appropriate IT team (e.g. IT infrastructure, application team, security team) if he/she is not able to resolve the ticket. During assignment and escalation, the position will be responsible for communicating with both the client and the technical team to which the ticket has been assigned.

We are looking for a driven person who think changes are exiting and understands that IT support is a service role that requires a good hand with the users.


  • Computer related Degree/Diploma/Microsoft Certification or equivalent work experience.

Competencies & Skills:

  • Strong methodical troubleshooting skills.

  • Strong MS Office knowledge, esp. Word, Excel, Outlook 365.

  • Strong Windows 10 knowledge.

  • Strong English language skills. verbal and written.

  • Good Microsoft Active directory knowledge.

o Understanding of permissions structures in an AD environment.

o Group Policies.

  • Deployment of computers (Dell/HP, SCCM PXE).

  • Genuine interest in IT and/or any other related subject.

Merited skills:

  • Strong Mac knowledge.

  • Skills in scripting automation, PowerShell, SQL Queries.

If you think that you’re the person for this role, apply today!

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Interpersonnel are operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion. Interpersonnel is an equal opportunities employer.

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