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Inbound Call Centre Agent

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Inbound Call Centre Agent

Maidstone Central

Full Time / Part Time considered

Competitive Salary

Come and join a leading, well established, and award-winning family run business!

The Ford Team of The Haynes Group is looking for an Inbound Call Centre Agent.

Based at our Head Office in Maidstone. Due to business growth, we are looking to strengthen our aftersales booking line and are looking for committed people to join this new team.

Full-time/part-time considered.

You will be working within an office-based environment using a management system to book-in vehicles for service/repair for our busy Ford Commercial Centre in Maidstone.

The role requires excellent communication skills and confidence in dealing with vehicle bookings. We are looking for enthusiastic and self-motivated individuals who enjoy working as a team and dealing with customers, with a view to enhance our customer retention. The essential skills required for this role include an excellent telephone manner, a high level of communication skills, IT literacy, attention to detail and exceptional customer service. Previous experience in a service advisor role and a call centre environment would be beneficial, although full training will be given on using our management system.

If you are interested in joining one of Kent’s leading businesses, please email your CV, together with a covering letter explaining why we should consider you to:

The Haynes Group is an equal opportunities employer with a policy of promotion through ability.

Due to the high volume of applications expected, we regret it is not possible to respond to each applicant and we will only make contact if we are proceeding with an application. We do, however, take the opportunity of thanking applicants for their interest shown in our Company.

Interpersonnel are operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.

Interpersonnel is an equal opportunities employer. Our all current vacancies are on our website

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