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Quality & Compliance Officer

September 3, 2019

 

Job Title:

QUALITY & COMPLIANCE OFFICER

Contract Type and Employment Period:

Permanent

Salary (FTE):

£24,883 per annum (pro rata)

Hours of Work per week:

Part time, 15 hours Monday to Friday (may on occasions be expected to work unsociable hours to meet the needs of the service)

Accountable to:

Compliance Manager

Location:

Office base at Dartford site with the requirement to travel and work across all branches

Key Liaisons:

Executive Team, Department Heads, Regulators, Audit & Risk Committee, Project Groups

  1. Organisational Context

We are a charity and have been serving the local community for over 130 years. Whilst our focus is on young people, we work with all members of the community, in the belief that everyone should be able to reach their full potential, regardless of their background. We call this a youth minded community approach. We work across a number of boroughs including Havering, Barking and Dagenham, Dartford, Greenwich and Ashford. We work from the following locations; Romford, Dartford, Greenwich and Ashford.

We provide a wide range of services in the local community; these include supported accommodation, children’s, youth and family work and health & wellbeing facilities.

  1. Role Summary

The main purpose of the role is to provide high quality support to the Quality & Compliance Team, contributing to our drive for excellence and the effective delivery of Compliance, Quality Assurance and Governance across the organisation.

To provide support with the collation, reporting and analysis of information and monitoring of performance against business plan and strategic objectives. To support with the development of corporate policies and procedures, the delivery of our audit programme and to achieve agreed Quality Marks for the organisation, obtaining an externally-verified seal of approval, to publicly demonstrate the organisation’s commitment to quality assurance and continuous improvement.

To understand the requirements of all relevant legal, constitutional, regulatory and contractual requirements and good practice guidance, to support with managing small projects, measuring compliance, inform our standards and to provide advice, guidance and support to colleagues.

The post holder will support with the administration for the Board of Trustees and Sub-Committees.

  1. Main Duties & Responsibilities

  • To contribute to the delivery of the Business Plan

  • To support the Company Secretary and Compliance Manager in ensuring that the Governance Framework is upheld and embedded across the organisation, ensuring meetings are planned for and accurate records kept, including annual calendar of meetings, meeting papers, minutes of meetings, skills audits, etc.

  • To support the Company Secretary and Compliance Manager in ensuring appropriate procedures are followed for the recruitment and selection of trustees.

  • To take minutes of meetings and committees, ensuring they are accurate and produced in a timely manner.

3.3 Quality & Compliance

  • To undertake and lead on management of projects as agreed with the Compliance Manager.

  • To develop and monitor procedures to ensure the Association’s compliance with statutory returns, legal, constitutional and regulatory requirements.

  • To support oversight to funding contracts to monitor the Association’s compliance with contractual requirements and highlighting areas of concern as appropriate.

  • To maintain monitoring systems, to ensure the effective compliance with H&S Regulations identifying areas of non-compliance, and ensure these are effectively reported and rectified as necessary.

  • To support with the development of corporate policies, procedures and process maps that meet best practice guidelines and ensure these are accessible and effectively communicated to staff

3.4 Information Management

  • To support with the collation, verification and presentation of quarterly data to enable the Executive Team to assess performance against business plan and strategic objectives.

  • To monitor processes for health and safety, liaising with key individuals as necessary.

  • To support with the ongoing development and dashboard style reporting of Key Performance Information for the Organisation, for Board, Committees and Executive Team.

  • Maintain and keep up to date a central record, for customer feedback, incidents and accidents, in line with our policy and Data Protection legislation, monitoring trends and highlighting these to the Compliance Manager.

  • Work with internal colleagues, to ensure that lessons are learned and acted upon, to avoid recurrence of incidences, service failures and poor experiences.

  • Contribute to the review and development of existing information management systems, implementation plans and policies and contribute to the development of an integrated approach to governance.

3.5 Other

  • Represent on behalf of us to related external organisations including Solicitors, Auditors, Companies House, Charity Commission etc.

  • Develop networking and information sharing relationships with other professionals within the Movement and other organisations.

  • Carry out web based and publications research.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.

Interpersonnel is an equal opportunities employer. Our all current vacancies are on our website www.interpersonneluk.co.uk/vacancies

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.

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