• Martine Cripps

Customer Service Assistant


Job Title: Customer Service Assistant

Location: West Malling

Contract: Permanent

Salary: £17,500

Our client is looking to grow their Customer Operations department by taking on a Customer Service Operations Assistant; Offering a competitive salary and a supportive work environment, where self-development and improvement is encouraged and supported.

Based in Kings Hill, you will be handling inbound phone calls on relevant helplines and registering new claims over the telephone. You will be required to complete general administration of existing policies over the telephone and in writing including amendments, queries, cancellations, direct debits, claim form requests and updates.

As well as this you will be responsible for:

  • Provide support to the claims team in the management of ongoing claims

  • Chase documentation from customers and third parties and keeping the customer informed of progress at all times both verbally and in writing

  • Continuing claim post assessments

  • Understand policy wordings and their interpretation in relation to customer eligibility

  • Effectively identify complaints and escalate where necessary

  • Identifying potentially fraudulent claims and following the agreed processes for referral

  • Ensure company service standards are adhered to

  • Communicate with internal profit centres external clients and the claims department, where appropriate

  • Undertake other duties over and above those listed in the job description, appropriate to the individual’s skills and experience.

People Focus:

  • Support a culture and environment focused on high performance and personal development, in order to deliver, develop and improve individual and team performance and contribute to the success of the company

  • Aware of how their behaviours and attitudes affect others as well as willingly providing help and support for others

Customer Focus

  • Ensure that our customers are treated in accordance with the principals of Treating Customers Fairly (TCF)

  • Act in accordance with the Company’s values with both internal and external customers to facilitate continued and improved company reputation and success

What would we like to see in you?

  • Customer service experience

  • Call handling experience

  • Ability to prioritise workloads

  • Problem resolution skills

  • Computer literate

  • Act well on feedback, constantly seeking to improve their performance

Nice to have but not essential:

  • Insurance claims knowledge

  • Insurance policy administration skills

  • Financial services experience

**Please only apply if you have at least 1 year of telephone/helpdesk experience/customer service telephone experience**

Interpersonnel are operating as an Employment Business for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.

Interpersonnel is an equal opportunities employer. Our all current vacancies are on our website.


Recent Posts

See All

Process Analyst

Process Analyst Maidstone Permanent Competitive An exciting opportunity for an experienced Process Analyst to join an already existing team with real growth potential for an award-winning company. R