Claims Assessor (Pet Department)

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Pet Claims Assessor

Kings Hill

Salary: £17,500 - £18,500 (DOE)

Working hours: Monday to Friday 9:00-17:00 with a 45 minute lunch break. (36.25 hours a week)


Our client is looking to grow their existing team in The Pet Claims department by taking on a Pet Claims Assessor offering a competitive salary and a supportive environment, where self-development and improvement is encouraged and supported.

Based in Kings Hill, you will be handling inbound and outbound calls, assessing new claims and collecting accurate information and necessary documentation to proceed with a claim. You will also be guiding policyholders on how to proceed with the claim and keeping them informed at all times both verbally and in writing, so excellent customer service skills is a must for this role!

As well as this you will be; assessing medical information and reviewing complex medical histories, ensuring prompt and accurate payment of valid claims, assisting policyholders with general queries, writing clear and accurate non-standard letters where claim circumstances require it, ensuring system records are kept up to date and that claim activity is recorded accurately, adhering to legal requirements, industry regulations and quality standards set by the company and identifying potential fraudulent claims and following the agreed processes for referral.

You will also be required to undertake other duties over and above those listed in the job description, appropriate to the individual’s skills and experience.

Customer Focus

  • Ensure that our customers are treated in accordance with the principals of Treating Customers Fairly (TCF)

  • Act in accordance with the Company’s values with both internal and external customers to facilitate continued and improved company reputation and success

  • Understand how you play a part in the Customer Experience.

  • Provide a service to all of our customers (internal and external) that is memorable for the right reasons and builds our reputation as a great company to work for and do business with.

Governance Focus

  • Ensure all activities are carried out in compliance with all relevant regulatory and legal requirements and company policies

  • Remain vigilant to the potential opportunities for financial crime, fraud and money laundering and take actions appropriate to mitigate their likelihood and impact

  • Alert to potential regulatory and business risks within the Department. Also ensure such risks are included in the Departmental Risk Management Programme, and that action is taken to mitigate them

  • The personal data of customers, staff and other individuals must be handled lawfully and in accordance with current Data Protection laws, and other related legislation. Employees are also individually responsible for ensuring they comply with associated Insurance policies and procedures

  • Make sure that everything you do fits in with the legal requirements

  • Be aware of threats to our organisation and customers (e.g. financial crime, fraud and money laundering)

  • Taking the appropriate action to minimise the impact of risks to our business (e.g. by following processes and reporting any concerns to your manager)

  • Treating the personal data of our customers, employees and other individuals lawfully and in accordance with the current legislation

What would we like to see in you?

  • Previous Insurance or Veterinary experience preferred

  • Excellent verbal and written communication skills

  • Ability to prioritise workloads and meet deadlines

  • Organised and methodical

  • High attention to detail

  • Computer literate

  • Strong customer service and problem resolution skills

  • First class interpersonal skills, with ability to communicate with a wide range of people

  • Ability to develop and sustain relationships with internal and external parties.

  • Trustworthy and reliable

  • Courteous yet assertive

  • Respect for customer and business confidentiality

  • Strong service delivery ethic

  • Ethical standards, including Treating Customers Fairly

  • Flexible

  • High standard of personal motivation and initiative

  • Educated to GCSE standard or equivalent

Interpersonnel are operating as an Employment Business for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.

Interpersonnel is an equal opportunities employer. Our all current vacancies are on our website


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